Refund policy

Our 30-day guarantee

If your order arrives damaged, faulty or not as described, email support@zopistore.com within 30 days of delivery with your order number and a photo, and we'll send a free replacement or a full refund – your choice. You don't need to send the item back.

Changed your mind?

If you'd like to return an unused item in its original packaging, contact us within 30 days of delivery. Once we approve the return we'll send you the return address. Return shipping is paid by the customer, and we refund the item price within 5 business days of receiving it.

Lost or late parcels

If your tracking hasn't updated for 10 business days, or your parcel hasn't arrived within 25 business days of shipping, email us and we'll reship it or refund you in full.

Import duties

Your price includes all shipping costs. If you're ever asked to pay import duties or fees on delivery, email us a photo of the receipt and we'll refund them.

Cancellations

You can cancel free of charge before your order ships – usually within 24 hours of ordering. Just email us.

How refunds are paid

Refunds go back to your original payment method. Your bank may take 5–10 business days to show the money.

Questions? Email support@zopistore.com – we usually reply within 1 business day.